Dialler

Already use Ringover or Dialpad? Connect it to Kolvera and place calls from your contact records — using your own provider account.

Getting Started (BYOK)

Customer dialling uses Bring Your Own Key (BYOK) — you connect your existing Ringover or Dialpad account, and calls happen inside that provider's own panel. Kolvera does not provision phone numbers, charge per-minute rates, or sell minute packs; your provider handles numbers, minutes, and billing directly. Configure your provider credentials on the Integrations page.

Pro and Scale only. BYOK — no add-on charge.

Restricted native calling and SMS

Native calling is separately restricted to platform administrators and explicitly authorised internal users. Native SMS has its own separate access grant; voice access does not grant SMS. These internal capabilities are not a generally available customer calling or texting plan. Where SMS is available, review the destination, message and consent before sending; a status change alone does not send a text.

Supported Providers

Ringover — iframe SDK integration. Calls are placed and received inside Ringover's panel, embedded in Kolvera. Call events are captured for logging against the contact.
Dialpad — CTI iframe integration. Dialpad handles the call UI; Kolvera captures basic call metadata for logging.

During a Call

Contact panel — the contact's profile, recent notes, and campaign history are shown alongside your provider's panel for quick reference.
Live notes — add call notes in real time without leaving the view.

After a Call

Call log — calls are logged against the contact with duration, direction (inbound/outbound), and outcome, viewable on the contact detail page.
Note auto-save — notes taken during the call are saved to the contact's activity feed on hang-up.

Transcripts and recordings

Download the full stored transcript as a UTF-8 TXT file from a call’s details. Incomplete transcripts are labelled provisional. Your existing call and contact access applies.

Anyone who can see a call can download its transcript (TXT) and play or download its supported native recording (MP3) from call history, the post-call card or Call recordings in the Dialler. Workspace administrators can also review every consultant’s recordings in their own workspace, including when their normal call history shows only their own calls. Access is checked on every request and downloads are logged. Recording access does not grant calling or SMS access.

Recordings that are missing, no longer stored, or from an unsupported provider are unavailable here. MCP conversation tools keep transcript text and report that binary downloads require the authenticated web app.

Connecting Your Provider

  1. Get your credentials — from your Ringover or Dialpad account.
  2. Add them on the Integrations page — Integrations → Dialler provider (Pro and Scale).
  3. Open a contact — click Call to bring up your provider's panel pre-populated with the number.
  4. Take the call — placed and handled by your connected provider.
  5. Hang up — your notes save to the contact's activity feed.